Consumers Give Tri-County High Ranks for Services

Tri-County Mental Health places a high value on feedback from its clients and stakeholders, and is committed to measurement and quality improvement for all of departments. The following are just some of the results of the data we collected during Fiscal Year 2011:

• 93 percent of consumers receiving adult case management services reported that they were satisfied with the services they were receiving through Tri-County.

• 95 percent of families receiving youth case management services reported that they were satisfied with the program overall.

• 100 percent of families whose children attend our youth day program reported satisfaction with the program.

• 100 percent of consumers who received an initial intake through Tri-County reported that they were satisfied with the intake process.

• 91 percent of consumers receiving medication services reported that they were satisfied with the services they receive through Tri-County.

• 92 percent of consumers receiving medication services showed improvement from their initial evaluation to their latest follow-up appointment.

• 95 percent of consumers receiving outpatient therapy reported that they were better at handling daily life as a result of therapy.

• 99 percent of consumers receiving outpatient therapy reported that their therapist understood their problems, needs, and goals.

• 97 percent of consumers receiving Employment Services reported that they were satisfied with the services they received.

• 94 percent of consumers participating in our outpatient substance abuse treatment programs reported that staff responded to their needs in a timely manner.

• 93 percent of consumers who received services through our drug court programs reported that they were treated with dignity and respect.

If you have questions about our outcomes program, please contact the Quality Improvement Department at (816) 468-0400.

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