POSITION ANNOUNCEMENT

DATE POSTED:                    February 3, 2012

POSITION TITLE:   IT Support Specialist                                    

POSITION SUMMARY:  

This position is responsible for providing technical support and help desk services to end-users of agency systems, maintaining agency desktop and laptop computers, maintaining agency phone system hardware and assisting in the maintenance of agency networks. 

PRIMARY RESPONSIBILITIES:

• Provide first response to agency IT Help Desk.  Determine responsible party for tickets received and forward if appropriate.  Contact appropriate vendor and generate help desk ticket with vendor if necessary.  Document and follow up on all help desk tickets, both internal and external.
• Provide technical assistance to end-users in the use and maintenance of desktop and laptop computers and mobile access devices. 
• Provide software support to end-users related to access software, assist with technical issues related to EMR software, assist with internet usage issues related to agency software systems, Microsoft Office program issues and operating system issues.
• Configure and deploy new end-user hardware, including desktops, laptops, broadband cards, and signature pads.
• Maintain agency phone system hardware, including providing technical interface with vendor.
• Provide back-up to the IT Manager for other agency hardware and network needs.

·      Other duties and/or responsibilities may be assigned by supervisor.

QUALIFICATIONS:

·      Knowledge and experience in information systems technology and networks.

·      Knowledge and experience with Microsoft personal computer operating systems.

·      Knowledge and experience with Microsoft Office software.

·      Knowledge and experience with troubleshooting and support of wired, wireless and mobile networks.

·      Demonstrated strong organizational, facilitation, communication, presentation, and problem-solving skills.

·      Ability to effectively communicate technical information to non-technical staff.

MINIMUM

QUALIFICATIONS

• Associate’s Degree or certificate in related field required

•  1-3  years position-related experience required

HOURS:  Full-time

Tri-County Mental Health Services, Inc. is an Equal Opportunity Employer